AEGIBIT
ITSM Integration

AEGIBIT VoiceCore + ServiceNow

Open, update, and resolve ServiceNow incidents and requests using voice commands with biometric authentication and full ITSM audit trail.

Voice Commands

examples
❯Open P1 incident for payment gateway outage
❯Assign incident INC0082210 to network team
❯Request change approval for firewall rule update
❯Generate SLA compliance report for this week

Setup Steps

  1. 01Generate ServiceNow API credentials
  2. 02Configure VoiceCore ServiceNow connector
  3. 03Map ITSM roles to VoiceCore RBAC
  4. 04Test with 'Show open critical incidents'
Connect ServiceNow to VoiceCore