AEGIBIT VoiceCore + Zendesk
Triage, assign, and resolve Zendesk tickets through authenticated voice commands with complete support audit trail.
Voice Commands
examples
❯Create urgent ticket for enterprise customer AEGIBIT Ltd
❯Assign ticket ZD-88210 to senior support engineer
❯Escalate VIP customer ticket to product team
❯Generate CSAT report for this week
Setup Steps
- 01Generate Zendesk API token
- 02Configure VoiceCore Zendesk connector
- 03Map support tiers to RBAC roles
- 04Test with 'Show unassigned urgent tickets'